PLAYER SUPPORT
Common questions.
Help when you need it.
Find information about the game, your account and common issues.
What would you like to know?
Where can I download the game?
The game has not yet been publicly released on the App Store or Google Play. Do not download copies from unknown sources or give your account details to fake websites.
What should I do if a match has a problem?
Keep your player code, game version, device, the time of the issue and an image or video so the support team can investigate. Do not send passwords, one-time codes or payment information.
Why am I not in the rankings yet?
Season rankings only show players who have completed their placement matches. Matches in two-player rooms count toward your ranking; practice against the computer does not.
Can outfits help me win?
No. Outfits let you express your style. Everyone follows the same rules for splitting, choosing, placing and scoring.
Can I top up on this website?
This website does not offer top-ups. Do not send money to anyone claiming to be a game reseller. Items marked Not yet on sale cannot be purchased yet.
How do I export or delete my data?
Submit a privacy request from your game account and complete the required verification. See the Privacy page for the categories of data used.